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The Global Entry trademark is owned by DHS. Use of DHS-owned trademarks does not imply endorsement by DHS, or the Transportation Security Administration. This website is not affiliated with the Department of Homeland Security (“DHS”) or the Transportation Security Administration. 

Our Privacy Policy Statement

The security of your information and identity is very important to us.  Our privacy policy statement informs you about the information that we collect as part of the service that we provide to you. In this statement we aim to inform you how we use this information to provide a better service. 

If you want more information about the way we use your data or how we keep it, all you have to do is email us at [email protected]globalonline.com. 

This privacy policy statement covers what happens to the data you submit via our website or just by visiting our website.  This policy also covers data submitted to us via emails but does not include information collected via other channels or media.

Your Consent

When you visit this website, you are agreeing to the terms listed in this privacy policy. 

Log Files

We follow standard industry procedure regarding log files. Logs record visitors when they visit our site. This is common industry practice. Web hosting companies collect this information as part of their data analytics. The information collected  includes your internet protocol (IP) address, the browser used to access the site, the name of the Internet Service Provider (ISP), date and time stamp, referring/exit pages, and the number of clicks made. This information is in no way linked to your personal information and you cannot be identified from this information. This information is collected to  understand trends, the demographics of the users and to understand how the site is used by visitors. It helps the site owner to  administer the site efficiently and to provide relevant information to the demographic visiting the website.

Cookies and Web Beacons

This website uses industry standard session cookies. A session cookie is stored for the duration of your visit. It is stored in a temporary memory. It is usually deleted by your web browser when you close your browser.

We use preference cookies so that our website can remember information to change the site to suit your preference whenever you visit e.g.  your preferred language.

We use industry standard security cookies, which are are a type of HTTP cookie. This type of cookie has a  secure feature set, limiting the scope of the cookie to “secure” channels (where “secure” is defined by the user agent, typically a web browser). When a secure cookie is used, the user agent will include the cookie in an HTTP request only if the request is transmitted over a secure channel (typically HTTPS). Although seemingly useful for protecting cookies from active network attackers, the secure cookie features protect only the cookie’s confidentiality.

You can choose to disable cookies through your browser settings. To learn more about cookie management, you should consult your web browser settings or visit the browsers’ website.

 

About Our Service Providers

We may choose to employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.

These third parties have access to some of your personal data  like your IP address, browser name, operating system, etc. They are only used to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Data Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service and our website.

Analytics services such as Google or Microsoft Analytics are web analytics services that track and report website traffic. They use the data collected to track and monitor the use of our Service. This data is shared with other services to contextualize and personalize the ads appearing on the advertisers advertising network.

More information can be found on the Privacy & Terms pages of all analytic websites.

Making a payment on our site

The card information that you provide on our application form or via our secure card transmission portal or via email is only used to pay the government fees for your Trusted Traveler membership.

We work with the payment processor called PayPal to collect our service fee. If you wish to find out how they use your data visit their web site.

The information you give to PayPal (password, credit card, etc.) cannot be accessed by us. PayPal.com is an independent website with its Privacy Policy.

Our agents do not store or write down any credit card information. Any email or secure transmission form containing credit card information is deleted immediately after we have paid your government fees or upon your cancelation of the service.

We utilize suitable physical, electronic, and administration strategies to shield and secure the data we gather on the web. Such strategies incorporate the most recent in encryption engineering, antivirus software, and firewall protection.

Links to Other Websites

This website may contain links to other websites that are not operated by us. If you click a third party link, you will be directed to that website. We strongly advise you to review the Privacy Policy of every website you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business deletes any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data. We do not sell any data from the visitors and applicants who use this website.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the email address at the Contact Us page.

GDPR Data Protection Rights

Visitors and applicants using this site who reside permanently in the European Union are entitled to certain data protection rights. Every user from the EU is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the email address at the Contact Us page.

Child Applicant Information

We prioritize the protection of child applicant data whilst they or their parent / guardian use this website. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Applications from persons under the age of 18 need the consent of a parent or legal guardian – there is a section on the application form, which must be filled out by the parent or guardian. Applications that do not contain this information are destroyed, although we will attempt to contact the person who sent the application to obtain this consent.

Parents may file applications on behalf of their children. A parent or guardian must attend the Trusted Traveler interview with their child.

If you think that your child provided personal information on our website, without your consent, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

About the information collected by us

The personal information that you provide on our application form or through an email to our company is gathered solely for the purpose of filing your Trusted Traveler application with the United States Customs & Border Protection Agency (CBP).  This information contains your contact information, including but not limited to items such as name, date of birth, address, email address, and telephone number.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

The web server automatically collects your  ‘IP-addresses’. Your IP-address is a number with which computers on the network can identify your computer, so that data (such as Internet pages) can be sent to your computer. It is not possible to identify someone personally via the IP-address.

The only information we hold about you is the information you listed on your application form. We use this information to apply for your Trusted Traveler membership by entering the data onto the government database. We may also send the front page of the application, where you gave consent to use our service, to PayPal if you make a chargeback against the use of our service with them.

You have the right to have your data deleted from our database at any time. All data (except for your email address, the program you applied for, and your name) from the application form you have filled out and the emails you send are permanently deleted after 90 days.

Your name, email address, PASSID, and the LOGIN.GOV access codes are stored on our secure encrypted database. We use this information to communicate with you during the application process and to check your application status at your request. We also keep this information to remind you to renew your membership. You can ask for them to be deleted from our database at any time.

We do not print copies of your application form or emails. This information is always kept digital and in a secured encrypted environment.

We do not operate a call center; you will never be contacted by phone by anyone from our company.

If you cancel our service before we process your application, your information is immediately deleted from our database, however, a residual copy may be held on one of Google’s encrypted servers for up to 60 days. Only Google has access to this information. If you cancel our service after your application has been submitted to the government, we will retain your application to use as proof of your consent to our service.

If you send an application and do not pay our service fee, we will contact you via email and hold your application for 21 days in the anticipation that you will make payment. Your application form will be deleted after this period if you fail to pay the service fee. You may however cancel the service and ask for your information to be deleted.

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

How we use your information

We use the information we collect in various ways, including to:

  • Provide the Trusted Traveler application form filing service that we advertise.
  • Understand and analyze how you use our website.
  • Develop new products, services, features, and functionality.
  • Communicate with you including for customer service, to provide you with renewal information and other information relating to the Trusted Traveler service that we have provided.
 

We reserve the right to update or amend our Privacy Policy.

About the service we provide

As we said, we’re not the government and we are not affiliated with any government agency. We comprehensively check and process your application for you. This means that we set up the complicated secure login process on the government site, which saves you lots of time. We also submit your application to the government database and offer assistance throughout the application process. You won’t get this assistance from the government.

We aim to save you time and stress with government procedures. We provide email help and we aim to answer your questions within 24 hours.

Unfortunately, we cannot influence or speed up your application process.

The benefits of using our service

Fast, secure, online application form

Highest standards of data security

We take care of the lengthy government login process

We make sure that all your data is in order

We submit your application for free to the government

We answer all your questions

We provide you with your login profile and instructions

We delete all your personal data from our system within 31 days

We can help you schedule or rearrange your interview

Getting a refund

If you’re not happy with the service that we provide all you have to do is reach out and ask for a refund.

Just send us an email with your name and the word ’refund’ in the header and we’ll get straight onto it.

We will refund your service fee payment in 24 hours via our payment provider.

It’s the fastest way to get your money back.

If you make a dispute or chargeback, you’ll be waiting 14 days to get a result.

Be mindful that we cannot refund the government fee of $100.00

Reach out if you want to ask for a refund: [email protected]