The Global Entry trademark is owned by DHS. Use of DHS-owned trademarks does not imply endorsement by DHS, or the Transportation Security Administration. This website is not affiliated with the Department of Homeland Security (“DHS”) or the Transportation Security Administration.
As we said, we’re not the government and we are not affiliated with any government agency. We comprehensively check and process your application for you. This means that we set up the complicated secure login process on the government site, which saves you lots of time. We also submit your application to the government database and offer assistance throughout the application process. You won’t get this assistance from the government.
We aim to save you time and stress with government procedures. We provide email help and we aim to answer your questions within 24 hours.
Unfortunately, we cannot influence or speed up your application process.
If you’re not happy with the service that we provide all you have to do is reach out and ask for a refund.
Just send us an email with your name and the word ’refund’ in the header and we’ll get straight onto it.
We will refund your service fee payment in 24 hours via our payment provider.
It’s the fastest way to get your money back.
If you make a dispute or chargeback, you’ll be waiting 14 days to get a result.
Be mindful that we cannot refund the government fee of $100.00
Reach out if you want to ask for a refund: [email protected]